Our Reviews

Everything was great!

December 19, 2024 I dropped my truck off at the dealership. January 2025 they finally contact me that they found issue one and I need a new transmission. But because they charge too much warranty found a different one and paid for it instead. On to issue two, they actually find the issue. My struts are bad and causing damage to the strut mount. But because they are planning to dismantle the strut and only replace the internal components which is a shock, the replacement is not covered. Warranty tells me it is but the dealership tells me it is not. The dealership also says that it's just a noise and not technically bad. So they want to charge me $1500. I told them I'll pick up my truck since they've had it long enough and not willing to handle it and I'm not paying them the ridiculous amount. But I requested copies of all the paperwork not just what they normally give me which is the part they put in the system. Told them warranty told me to obtain it. Tell me why the paperwork says the "shock" is locked causing damage to the strut mount. So not just noise, actually not functioning. So I go out to get my vehicle and go home, I'll take it elsewhere later. Why is my license plate bent in half? That's not how I brought it to them. There's white stuff all over the steering wheel and seat. The truck now needs an alignment that it did not need when I took it in. And.....it's completely out of gas. While they had it, they put 88 miles on it which wouldn't have used that much gas but they literally used all the gas and would have kept driving it till it died which is bad for the fuel pump. Only reason I keep going there is because I pay nothing for all warrantied repairs. But this place is horrendous with their customer service and they do not take care of their customers vehicles. They just keep them for months and try to find ways to get money from you. Well it's not going to work with me. And this is how it is, every single time I bring my vehicle in. It's there so long they have to create a new RO# just for work not to get done and the vehicle to come back in worse condition.

Very courteous and professional

If there are delays in service or repairs. Communicate those delays and make sure the customer is in the loop on why there are delays and how long those delays will be.

My wife and I had a great experience. Sales team was very knowledgeable about the vehicle we wanted to see. Took his time showing us all the different versions and answering questions. Finance dept was friendly and attentive to what I wanted to have happen. Overall had a great experience, never felt pressured, and plan on buying with them in the future. Thank you for the positive experience.

One of the easiest transactions to buy a vehicle that we've ever experienced.

Easy and straightforward

We came in and planned on just looking but Travis went out of his way to find a car that met everything that I wanted! He was super nice and made me feel more comfortable buying this car. Overall it was a really great experience!

Service was easy and fast. They even saved me $300 dollars on a tire rotation and alignment.

Alex was very helpful and made our experience amazing.

Everything was amazing and quick very friendly definitely went beyond

Good people doing good work

The advisor was very attentive and helpful and got me in and out of there very quickly. I was surprised to see that the truck was not washed as part of the service and that the dealership is surcharging for the use of credit cards. That's something I expect from a small business, not a car dealership.

Mo was excellent!! He did all the leg work while I went to my Doctors appointment. I came back immediately after and signed the paperwork and that was that.

Good

Moe helped us, and we are happy with our new car.

Great customer service

Excellent service , Moe is great in customer service

David was extremely helpful during the selection process. Thanks David!

Service was fast. Advisor was attentive and helpful.

CLASSIC GMC ARLINGTON IS THE GOLD STANDARD FOR SERVICE. I CONSTANT PASS 3 OTHER DEALERSHIP TO CONTINUE MY SERVICE OPTIONS WITH ROB. WHENEVER I MAKE AN APPOINTMENT WITH ROB, HE REMINDS ME TO NOT FORGET MY SERVICE COUPONS TO LOWER MY COST. DEALING WITH ROB HAS BEEN NOTHING LESS THAN EXEMPLARILY FROM THE FIRST MEETING. HIS CONSTANT COMMUNICATION AND RECOMMENDATION ARE ALWAYS IN MY BEST INTEREST. MY LOYALTY IS ROOTED IN THE TREMENDOUS CUSTOMER SERVICE PROVIDE.

Good

Francisco and the Entire Staff of Classic GMC treated me as if I was the only customer in the building. That speaks volumes of the dedication and professionalism of this company. A-PLUS GUYS

Took my Yukon for services needed. Oil change, rotation, etc. Rob Watson always makes our visit to your service center easy and welcoming.

MJ was very helpful and prompt. He kept me informed all the way through

I love working with Dave, he is professional and very helpful. He goes above and beyond to take care of me

Rob Watson is the est he always takes care of me.

Great service

Seamless process, in and out!!! Rob was as cordial as always

Jesus Fermin ”salesman” Was perfect I told him what kind of truck I want and It took him a day to get me the truck I wanted. other thing is the don’t spend all day there, he got all the paperwork ready and explain the app to me so easy. the best part he Speak my language That way I didn't have to make an effort to explain to him the truck I wanted.

It was great! Marco and David were attentive and courteous! Very respectful and Knowledgeable

The staff was friendly and knowledgeable.

Everything’s was great

I went on a Saturday. I got there at 8, sat for about 5 minutes, talked to the service advisor for a few minutes, and was out by 9:15 after having my oil changed and tires rotated. Rob is an excellent service advisor. He isn't pushy at all. He gives you your options and any necessary options/info and lets you make your decision in peace. I'll definitely be back.

Always clean and great customer service.

Very helpful and welcoming talked and explained each process easily to understand

Marissa was so very helpful, professional, and kind when we first visited the dealership. While she was not in the office the day we returned to purchase, David B. was just as wonderful. We couldn’t have asked for better members of your sales team! They were both knowledgeable, but not prideful. David and Marissa were approachable, but not pushy. We are grateful for their help and are fully enjoying our new Yukon!

Very friendly and helpful service by Moe. He showed us lots of SUV options until we found the one we wanted.

5 star

In 3 times since November. No communication 2nd visit did not repair my vehicle. 2nd and 3rd visit took over 5-6 weeks. 3rd visit NO communication. I had to physically go to the dealership to get up dates. When I text to ask for an update the response was “nope” I will check. Then didn’t respond after that.

Moe made my experience easy in finding the car I wanted.

Everything when great as for Summer I will be referring MY family and Friends to her

M. Joyner, my service advisor, is a individual. His vast knowledge ensures that my GMC Denali continues to perform admirably, and he conducts himself with honesty and integrity.

Everything from the parts department to the the service department was outstanding

Rob Watson took care of it all. He advised us of what else was due besides the oil change and tire rotation. He’s on top of it.

David Burgos was fantastic. His knowledge of the cars, mixed with his great customer service, made my experience amazing. He kept me up to date with the timeline of when my Yukon would be ready since it had to come from another dealership. He even delivered it to my home.

Great Service like always!

Very knowledgeable and the vehicle

It was a great experience Frank and Art where very helpful and answered all my questions

Easy Seamless Experience . Salesman Was Amazing . I Got Exactly What I Was Looking For.

As always Rob my service tech is great. He keeps me informed about what is going on. Thanks again for a job will done.

Visits for my vehicle is always a pleasure and everything is perfect. Keep up the outstanding service.

The service manager, Eric was professional patient and skilled and what he could not do. He was able to refer me to the appropriate. Great job.

Excellent Service. Mike in service really enjoys taking care of his customers. He always gives that little extra effort that shows he cares. always says, "any problems call". Dick Frakes

The ease of everything was wonderful and they were very attentive to my needs.

Good

The service guys were great but the problem with the software or connectivity to my phone and contacts was not resolved. My '17 model functioned almost flawlessly with those connections but this one has been a fail. I haven't had time to evaluate whether it's any better since spending the afternoon there, but it's not performing up to expectations based on experience with my '17 model.

I can't say it enough, but Rob is fantastic! I drive past multiple dealerships to come and drop off my car at this location. He is always going above and beyond in customer service all while maintaining a super friendly and positive attitude. You get the feeling that he wants you to not only love the product, but also the experience and how you're taken care of. Also the communication and response times are outstanding. Even though you guys weren't able to help this time (not your fault, oddities with GM EVs) my wife and I will be sure to bring our other GM vehicle back whenever we have an issue or need service.

Excelente servicio

This is my fourth truck purchase from Classic GMC Arlington. I trust this dealership to always treat me right! I live 2.5 hours away and will always take the time to travel to my favorite dealership.

The salesman did a great job

David was top notch and went above and beyond to ensure my vehicle was serviced.

Great people professional easy buying experience. Marco was always there to answer my questions.

I was there for a LONG 2.5 hours for an oil change and tire rotation with an appointment. When my keys were given to me I could not find my car and had to go back inside to have someone go pull it around from the back of the building. Then the gentleman that pulled it around advised me my tire was bad and was not safe(had no idea as tires were rotated and it must have been on passenger side before), my advisor did not mention anything to me about my tires. Then I noticed the sticker wasn't changed so I don't know when my next oil change is. The fact that there was clearly a safety concern with my tire and it was not brought to my attention by my "advisor" is very concerning. What else is going on with my car that I should be aware of? I have lost trust in Classic Buick and will be taking my business to Gateway Buick going forward.

Experience was great. Everyone went out of their way to please me.

I have nothing but high regards for my new service rep, Justin. He is always very pleasant and accommodating. He listens to all my concerns and addresses them with a can do attitude.

Excellent attention

Told my truck would be new and chose bkack color. Went to lunch. Came back, it was a demo, a different color and had hail dents.

They did great